QUATRA Support

WAVE Portal

Cel-Fi QUATRA systems are managed remotely using the Cel-Fi WAVE Portal. This cloud-based platform enables device management, data modeling, reporting, alarms, notifications and more. The Portal is mobile friendly which facilitates ease of use when on-site. The information in the WAVE Portal will be vital when you are troubleshooting Cel-Fi QUATRA Systems.

Resources

UserGuide

User Manual

An in-depth manual to help you plan and install your Cel-Fi QUATRA.

Troubleshooting

Troubleshooting Guide

Step-by-Step troubleshooting guide for your QUATRA.

TechSpec

Tech Specs

Find the technical specifications for your product.

Installation & Commissioning Videos

Planning for Small Cell
Installation with Small Cell
Commissioning with Small Cell
Planning for External Antenna
Installation with External Antenna
Commissioning with External Antenna

Troubleshooting

No Power – My Network Unit won’t turn on
I have a solid red LED
I have a flashing red LED
I have a flashing green LED
My RJ45 port LED's flash off repeatedly
My System will not connect to the WAVE Portal
No CU connected
CU Disabled
All LED's are flashing on my QUATRA Range Extender
QUATRA network connectivity
No Power – My Network Unit won’t turn on

The power supply located on the back of the Network Unit powers up the whole QUATRA system. Make sure that the power supply in the Network Unit is plugged in properly, if you still have no power on the Network Unit (CU) try another outlet. If you continue to have problems with the Network Unit reach out to your point of sale for support.

I have a solid red LED

When your system has a red power indicator, one of the following things could be happening. You might have a power adapter failure, a hardware failure, system overheating, or the system may need a simple restart.

Start by resetting the Unit’s one by one, unplugging the power supply, wait 5 seconds, then plug it back in. Verify that the Unit’s software is up to date by using QMT or cloud portal. If the problem persists, return Unit for service.

I have a flashing red LED

When your system has a flashing red power indicator, one of the following things could be happening. You might have a problem with the Mode setting, registration or donor signal, or the system may need a simple restart.

Verify the Unit’s specific error by using QMT or cloud portal.

I have a flashing green LED

Wait. System is in a setup state. If a red error indication occurs on the NU, CU LEDs may stay in the setup state until the NU error is cleared.

My RJ45 port LED's flash off repeatedly

A Coverage Unit LAN cable may be shorted. Unplug all Coverage Units, power cycle the system, and plug CoverageUnit cables back in one at a time to check where fault occurs (fault could be in cabling, a QUATRA Range Extender, or a Coverage Unit).

If QUATRA Range Extenders are used, verify that LAN cable length on either side of the Extenders does not exceed100 meters.

If none of the above works, try another power supply and/or another Network Unit.

My System will not connect to the WAVE Portal

Verify that a live LAN Ethernet cable is connected to the Network Unit LAN port (not the LAN OUT port which is used to daisy-chain to another Network Unit LAN port).

Check LAN firewall settings to the cloud (contact your IT Administrator for assistance). The Network Unit uses port 443 for management traffic.

No CU connected

Connect at least one Coverage Unit (CU) to the Network Unit (NU) for QUATRA to operate properly. CU is not connected or cannot be seen. Check QRE to CU cable and/or CU. CU may be checked by plugging directly to back of NU or QRE Output with LAN test cable. Check NU –QRE –CU cables lengths (must not exceed 100meters each, and use of patch panels may reduce maximum length).

CU Disabled

Use the WAVE portal or QMT to enable the Coverage Unit if it is disabled.

All LED's are flashing on my QUATRA Range Extender

Unplug the input cable, wait 5 seconds, and plug it back in. If the condition persists the unit needs to be replaced.

QUATRA network connectivity

Cel-Fi QUATRA uses the Nextivity’s WAVE platform to perform management and reporting functions. To facilitate this, the Cel-Fi QUATRA Network Unit is connected to the internet through the install site LAN. Typical data payload is around 2kbps once per hour (system health data) or can increase temporarily during software updates or for remote troubleshooting. Commissioning requires this internet connection, even if temporary. Ping (ICMP) is not supported.

The WAVE system requires the following networking access:

  • HTTPS on port 443
  • DNS (standard port for DNS is 53)
  • DHCP (standard port for DHCP is 67)
  • NTP (standard port for NTP is 123)

Connections are always initiated from the device side. There is no need to configure any inbound ports on the firewall, thereby reducing exposure to external threats. To achieve both these attributes and still remain responsive to external commands, QUATRA uses Websockets. Websockets is a lightweight IETF protocol that is built on top of HTTP and establishes persistent TCP connections between a client and server. Since the connection is initiated on client side and uses regular HTTPS, typically no special inbound firewall configuration is needed, yet commands can be delivered to the device in real-time.

Outbound URLs are as follows:

  • iot.cel-fi.com
  • ntp.cel-fi.com
  • NextivityIoTHubQA.azure-devices.net
  • nextivitystorageqa.blob.core.windows.net

Error Messages

Insufficient Donor Signal
Coverage Unit Hardware Error
Coverage Unit is Overheating
Network Unit is Overheating
Registration Required
Network Unit Hardware Error
Disabled by the Operator
Donor Signal Too Strong
Location Lock - Registration Required
Too Close
Self-Test Failed
Small Cell Not Detected
Small Cell Detected
Antenna Configuration Error
Antenna Positioning Required
Ethernet Link Error in Port 1-4
Insufficient Donor Signal

Relocate Network Unit (NU) where a stronger signal exists, or use an external antenna for the NU. If using a small cell, verify the small cell can process calls and check the connections to the NU. Power cycle the NU.

Coverage Unit Hardware Error

Troubleshoot any Network Unit (NU) error first, and check for software updates. Make sure Coverage Unit (CU) cables do not exceed 100m (or 100m + QRE + 100m). Note that standard Ethernet Extenders or active LAN switches and routers will not work with CU cabling. Power cycle the CU by detaching and reattaching the LAN cable. Test CU by plugging it into back of NU with short test cable.

Coverage Unit is Overheating

Make sure the Coverage Unit (CU) air vents are not blocked, or move the CU to a cooler location.

Network Unit is Overheating

The Network Unit (NU) should be upright and the air vents not blocked. Move NU to a cooler area.

Registration Required

Product Registration is required for your system to operate. Please follow the registration instructions using QMT or the WAVE portal.

Network Unit Hardware Error

Power cycle the Network Unit (NU) and check for software updates. If problem persists, return NU for service.

Disabled by the Operator

Your system has been disabled by the mobile network operator. Contact your vendor for further assistance.

Donor Signal Too Strong

Move Network Unit (NU), or re-aim NU external antenna using QMT or the WAVE Portal. Strong signal source may be from another Operator’s device (cell tower, local small cell, or booster).

Location Lock - Registration Required

Your system has been moved from its original address. Please move the system back to its original location or register your new address with your wireless provider. e.

Too Close

One of your Coverage Units (CU) is too close to your Network Unit (NU). Try moving the units farther apart (or move units so more signal blocking structurees isolate them from each other).

Self-Test Failed

Power cycle the unit and check for software updates. If problem persists, return the unit for service.

Small Cell Not Detected

Network Unit (NU) Mode is set to small cell. Verify that small cell is connected and operational, or set NU Mode to Internal or External Antenna if no Small Cell used.

Small Cell Detected

Small Cell Detected but Network Unit (NU) is not set to Small Cell. Use QMT or WAVE Portal to set NU Mode to Small Cell.

Antenna Configuration Error

Too Many Coverage Units (CU) connected. More than one CU in use for Off-Air configuration. Use QMT or WAVE Portal to set Mode = External Antenna, and NU should be connected to an external antenna.

Antenna Positioning Required

Antenna positioning incomplete. Use QMT or WAVE Portal to aim the NU donor antenna.

Ethernet Link Error in Port 1-4

The ethernet link between NU and CU is behaving unreliably or reporting an error. Ensure the ethernet cable is not damaged and its connectors are securely plugged in on both ends.

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