Optus Customers on Hold as Home Zone Blackspot Base Stations Abandoned

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Optus is refusing to back down on plans to scrap its Home Zone indoor mobile base stations at the end of March, despite growing customer complaints regarding the telco’s replacement mobile VoIP app.

Leon de Jonge runs a small marketing and design consultancy from home, living in an Optus mobile blackspot 20 kilometres west of central Brisbane. To access the mobile network he relies on an Optus-issued Home Zone “femtocell” indoor mobile base station, which mimics a mobile tower but diverts mobile calls and data via his home broadband connection.

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